NIVEA® Skin Firming & Antiwrinkle Neck & Chest Cream with Q10 Money Back Guarantee


  1. Information on how to participate in the NIVEA® Skin Firming & Antiwrinkle Neck & Chest Cream with Q10 Money Back Guarantee ("Promotion") and how to make a claim form part of these Terms and Conditions.  To the extent of any inconsistency between these Terms and Conditions and any other published materials, these Terms and Conditions will prevail.  By participating in this Promotion you accept these Terms and Conditions.  Claims not made in accordance with these Terms and Conditions will be disqualified. 

  2. The promoter is Beiersdorf, Inc. 301 Tresser Blvd., 15th Floor, Stamford CT, 06901 (the “Promoter”).


  3. This promotion is valid only in the USA and open to United States residents only, aged 18 or over who have purchased any one eligible Product (as defined in paragraph 5) between January 1, 2024 and December 31, 2024 from a retail outlet that sells eligible Products in United States (the “Claimants”).


  4. This Promotion is only open to individuals and is not available to businesses, commercial operations, corporations, enterprises, partnerships or any other similar or like entity. Refund Submissions or Claim Forms (as defined in paragraph 6) submitted on behalf of an individual other than the purchaser, or by or through any group or organization will also not be honored. Employees of the Promoter, its parent company, subsidiaries, divisions, affiliates, suppliers, distributors, agencies, and the fulfillment company and their respective suppliers and distributors, and their respective employees, agents, and mandatories are not eligible to participate.


  5. The Promotion applies to the following individual NIVEA® Q10 moisturizing products (each, a “Product”):

    NIVEA Skin Firming & Anti-Wrinkle Neck & Chest Cream UPC: 7214003761


  6. Claimants can claim a refund of the price they paid up to a maximum of $25 (the “Claim”). To make a Claim, Claimants must mail in their Refund Submissions consisting of the following steps:
    1. Visithttps://www.niveausa.com/advice/skin/Nivea-Satisfaction-Guarantee, download and complete the Nivea Q10 Money Back Offer in mail certificate.  
    2. Provide the original in-store or online retailer identified sales receipt dated between January 1, 2023 to December 31, 2024, indicating the Nivea Skin Firming & Antiwrinkle Neck & Chest Cream purchased and purchase price circled.
    3. Provide the product UPC as found on the packaging, The UPC is a universal product code and consists of a number that can be found by the bar code.
    4. Together the fully completed Claim Form and the original cash register receipt and the product UPC code comprise a "Refund Submission”;

    Mail completed Refund Submission form to: 

    Inmar Rebate Center

    Attn: NIVEA Satisfaction Guarantee

    PO Box 426008 Laredo, TX 78044-6008


    If you are unable to download the Claim Form, you may request a form by contacting us at 1-877-322-8355 or

    visit our Contact Us page requesting for a mail-in form

  1. In order to be considered, the Refund Submission must be received no earlier than 28 days and no later than 60 days following Product purchase and, in any event, no later than 5:00 PM Eastern Time on February 29, 2024 at the address set forth in paragraph 6 (e). Products purchased after December 31, 2024 are not eligible. The purchase date is determined by the date printed on the store receipt. Multiple Refund Submissions and copied Claim Forms will not be honored.


  2. The Promoter accepts no responsibility for late, lost or misdirected Claims. Claims are not valid in conjunction with any other offer or promotion.


  3. Refunds will be made in the form of a check for the exact Product purchase price (or the discounted price if any coupons have been used). Applicable sales tax will also be refunded. Shipping fees, if any, will not be refunded.


  4. Refunds will be mailed within approximately 8 to 10 weeks after receipt of a valid Refund Submission. Refund Submissions may be processed by a third party rebate fulfillment company. We and/or our agents reserve the right, in our sole discretion, to reject Refund Submissions from commercial addresses or post office boxes or any address which is deemed incomplete or illegible, which is considered to be an invalid or undeliverable mailing address. The Claimants whose Refund Submission has been rejected for non-compliance will not be notified. This Promotion is void where prohibited, licenses, taxed or restricted by law. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, Sections 1341 & 1342). Use of multiple addresses to obtain additional rebates may constitute fraud and may result in prosecution. Reproduction, purchase, sale, or trade of rebate forms, proofs of purchase and cash register receipts are prohibited.


  5. This Promotion is limited to the first 5,000 Refund Submissions.


  6. The Promoter will accept only one Claim per person and residential household.


  7. The Promoter reserves its right to request additional information or documentation to verify or validate Refund Submissions, or any part thereof. All Refund Submissions become our property and will not be returned. It is suggested to keep a copy of your Refund Submission.


  8. The Promoter is not responsible for any printing errors or for any Refund Submissions which are lost, late, mutilated, misdirected, or not delivered. You may not assign or transfer your rights under your Refund Submission. We reserve the right, in our sole discretion, to refuse any Refund Submission if we deem it insufficient or not in compliance with these Terms and Conditions. The Promotion must not be published or reproduced on any website, magazine or elsewhere without our written permission. We reserve the right to end or cancel the Promotion at any time.


  9. If any term or condition be deemed invalid, illegal, or unenforceable then the remaining Terms and Conditions shall remain effective and be construed in accordance with their terms. The Promotion in all respects shall be governed by and construed an interpreted in accordance with the laws of the State of Connecticut.


  10. The Website may not be available for access from time to time during the Promotion or Claim period. All access to, and use of, the Website is at the individual’s risk. Any contact details entered incorrectly on the Website will result in the Claim being rejected.

  11. If for any reason this Promotion cannot run as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the Promoter’s control corrupting or affecting the administration, security, fairness or integrity or proper conduct of this Promotion, the Promoter can, at its sole discretion, take any action that may be available, and cancel, terminate, modify or suspend this Promotion, subject to any applicable laws and regulations, as the case may be.